Payment Service error messages

The PaymentErrorCode enumeration describes the type of errors that can be returned by the Payment Service.

The Payment Service returns errors from the following sources:

  • Payment Service error codes
  • Digital River error codes
  • PayPal error codes

The message associated with the error value is returned by errorText() as a localized string. The information returned by errorInfo() includes context identifying information. To make it easier to resolve an issue with a transaction, the information from errorInfo() is appended to the errorText() string so that it can be shown to users.

The following table shows possible error values that can be returned by errorInfo().

Payment Service error codes

Error Message
1003 To access the payment system from this app, you must install the app from BlackBerry World.
1004 We ran into a problem while processing your request. Please try again later.
1007 No network connectivity. Please go to your device settings and check the network connections.
1011 This app isn’t allowed to access the items you’re looking for.
1012 The payment system is busy. Please complete your other transaction and try again.
1013 We ran into a problem while processing your request. Please try again later.
1014 You aren’t allowed to purchase items using this device. Only your parent can remove this restriction.
1015 There is a problem with the app. Please contact the vendor for support and quote the error code.
1016 We ran into a problem while processing your request. Please try again later.
1017 We ran into a problem while processing your request. Please try again later.
1018 We ran into a problem while processing your request. Please try again later.
1020 We ran into a problem while processing your request. Please try again later.
1021 We ran into a problem while processing your request. Please try again later.
1025 We ran into a problem while processing your request. Please try again later.
1026 We ran into a problem while processing your request. Please try again later.
1030 We ran into a problem while processing your request. Please try again later.
1031 We ran into a problem while processing your request. Please try again later.
1032 We ran into a problem while processing your request. Please try again later.
1033 We ran into a problem while processing your request. Please try again later.
1034 We ran into a problem while processing your request. Please try again later.
1035 We ran into a problem while processing your request. Please try again later.
1036 We ran into a problem while processing your request. Please try again later.
1037 We ran into a problem while processing your request. Please try again later.
1038 We ran into a problem while processing your request. Please try again later.
1039 We ran into a problem while processing your request. Please try again later.
1040 We ran into a problem while processing your request. Please try again later.
1041 We ran into a problem while processing your request. Please try again later.
1042 We ran into a problem while processing your request. Please try again later.
1043 We ran into a problem while processing your request. Please try again later.
1050 An unexpected error has occurred. Please contact http://ca.blackberry.com/support/apps/blackberry-world/overview.html for help.
1052 An unexpected error has occurred. Please contact http://ca.blackberry.com/support/apps/blackberry-world/overview.html for help.
1053 An unexpected error has occurred. Please contact http://ca.blackberry.com/support/apps/blackberry-world/overview.html for help.
1054 An unexpected error has occurred. Please contact http://ca.blackberry.com/support/apps/blackberry-world/overview.html for help.
1055 There is a problem with the app. Please contact the vendor for support and quote the error code.
1056 An unexpected error has occurred. Please contact http://ca.blackberry.com/support/apps/blackberry-world/overview.html for help.
1057 An unexpected error has occurred. Please contact http://ca.blackberry.com/support/apps/blackberry-world/overview.html for help.
1100 An unexpected error has occurred. Please contact http://ca.blackberry.com/support/apps/blackberry-world/overview.html for help.
1101 An unexpected error has occurred. Please contact http://ca.blackberry.com/support/apps/blackberry-world/overview.html for help.
1102 An unexpected error has occurred. Please contact http://ca.blackberry.com/support/apps/blackberry-world/overview.html for help.
1300 The item you are looking for is not available.
1310 The current credit card is no longer valid. Please select a different method of payment.
1350 We ran into a problem while processing your request. Please try again later.
1351 We ran into a problem while processing your request. Please try again later.
1354 We ran into a problem while processing your request. Please try again later.
1360 We ran into a problem while processing your request. Please try again later.

Digital River error codes

Error Message
510 The number you entered is not a valid credit card number.
9300 There is a problem with your credit card authorization. The address information is missing.
10000 There is a problem with your credit card authorization.
11000 There is a problem with your credit card authorization.
12000 There is a problem with your credit card authorization.
13000 There is a problem with your credit card authorization.

PayPal error codes

Error Message
100 The PayPal account has no credit card on file. Add a credit card or PayPal balance at https://www.paypal.com.
3300 This item is currently being updated. It will be available again in the next 24 hrs.
10004 Enter a valid email address.
10801 Your PayPal account is restricted or locked. Go to https://www.paypal.com to resolve this issue.
10802 PayPal is unavailable. Please try again later.
10803 Please enter a valid PayPal email address and password.
10804 Login failed. Go to https://www.paypal.com to resolve this issue.
10806 PayPal was not able to process the payment. Please try again.
10807 PayPal was not able to process the payment. Please try again.
10808 The PayPal account has no credit card on file. Add a credit card or PayPal balance at https://www.paypal.com.
10812 There is a problem with this payment. Go to https://www.paypal.com for more information.
10814 The recipient only accepts payments from a confirmed address. Confirm your address at https://www.paypal.com.
10818 Your session has timed out. Your payment has not been processed. Please try again.
10820 The purchase amount exceeds your mobile spending limit.
10847 Please add the number on your security key to the end of the password to log in.
10848 Your PayPal account is restricted. Only your parent can remove this restriction.
10849 There is not enough money in your PayPal account to make this payment. Add money to your account and try again.
520004 Your PayPal account is restricted or locked. Go to https://www.paypal.com to resolve this issue.
520005 Your PayPal account is restricted or locked. Go to https://www.paypal.com to resolve this issue.
520009 The purchase amount exceeds your mobile spending limit.
579028 The purchase amount exceeds your mobile spending limit.
579048 The purchase amount exceeds your mobile spending limit.
589009 The PayPal account has no credit card on file. Add a credit card or PayPal balance at https://www.paypal.com.

Last modified: 2013-12-21

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