Updating apps that are approved for sale

If you change any of the following properties for an app that is approved for sale on the BlackBerry World storefront, the vendor portal submits a change request ticket to Research In Motion:
  • Product name
  • Product description
  • Product icon
  • Product screen shot
  • Support for countries
  • Support for wireless service providers
  • Vendor name

Review a change request ticket

You can use the vendor portal to review and sort change request tickets, and to add comments for BlackBerry World administrators.

  1. Log in to your BlackBerry World vendor portal account using an Admin role or a Product Submit/Modify role, and click Change Requests.
  2. Perform any of the following actions:
    • To filter the list for a specific ticket, click Filter, specify the filter criteria, then click Apply Filter.
    • To open a summary of a change request ticket in the ticket list, click the ticket name. To view the details of the ticket, click the ticket ID number.
    • To open a particular ticket, type the change request ticket ID number in the Search by ticket # field and press Enter.
  3. Perform any of the following actions:
    • To review the details of the change request, click the Details tab. Click the Change History tab to review additional information.
    • To review comments that were added to the change request, or add a note yourself, click the Notes tab.

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