Managing app reviews

Users can write reviews about apps and those reviews can appear with your app description on the BlackBerry World storefront. BlackBerry filters and removes user reviews with offensive language or inappropriate content.

User reviews are posted according to device platform for you to read and assess user satisfaction. You can approve a review that you think BlackBerry has removed unnecessarily, and you can deny a review that you think is inappropriate.

When you approve or deny a review, the vendor portal submits a change request ticket to BlackBerry for approval.

Approve or deny an app review

  1. Log in to your BlackBerry World vendor portal account using an Admin role or a Product Submit/Modify role, and click Products.
  2. In the product list, click the app that contains customer reviews you want to approve or deny . If you don't see your product in the list, you can Search for your app.
  3. Click Reviews.
  4. Read the reviews and perform one of the following actions:
    • If you think that a review is inappropriate, click Deny Review.
    • If you think that a review is appropriate and was removed from BlackBerry World unnecessarily, click Approve Review.

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