Payment Service error messages
The PaymentErrorCode enumeration describes the type of errors that can be returned by the Payment Service.
The Payment Service returns errors from the following sources:
- Payment Service error codes
- Digital River error codes
- PayPal error codes
The message associated with the error value is returned by errorText() as a localized string. The information returned by errorInfo() includes context identifying information. To make it easier to resolve an issue with a transaction, the information from errorInfo() is appended to the errorText() string so that it can be shown to users.
The following table shows possible error values that can be returned by errorInfo().
Payment Service error codes
| Error | Message |
|---|---|
| 1003 | To access the payment system from this app, you must install the app from BlackBerry World. |
| 1004 | We ran into a problem while processing your request. Please try again later. |
| 1007 | No network connectivity. Please go to your device settings and check the network connections. |
| 1011 | This app isn’t allowed to access the items you’re looking for. |
| 1012 | The payment system is busy. Please complete your other transaction and try again. |
| 1013 | We ran into a problem while processing your request. Please try again later. |
| 1014 | You aren’t allowed to purchase items using this device. Only your parent can remove this restriction. |
| 1015 | There is a problem with the app. Please contact the vendor for support and quote the error code. |
| 1016 | We ran into a problem while processing your request. Please try again later. |
| 1017 | We ran into a problem while processing your request. Please try again later. |
| 1018 | We ran into a problem while processing your request. Please try again later. |
| 1020 | We ran into a problem while processing your request. Please try again later. |
| 1021 | We ran into a problem while processing your request. Please try again later. |
| 1025 | We ran into a problem while processing your request. Please try again later. |
| 1026 | We ran into a problem while processing your request. Please try again later. |
| 1030 | We ran into a problem while processing your request. Please try again later. |
| 1031 | We ran into a problem while processing your request. Please try again later. |
| 1032 | We ran into a problem while processing your request. Please try again later. |
| 1033 | We ran into a problem while processing your request. Please try again later. |
| 1034 | We ran into a problem while processing your request. Please try again later. |
| 1035 | We ran into a problem while processing your request. Please try again later. |
| 1036 | We ran into a problem while processing your request. Please try again later. |
| 1037 | We ran into a problem while processing your request. Please try again later. |
| 1038 | We ran into a problem while processing your request. Please try again later. |
| 1039 | We ran into a problem while processing your request. Please try again later. |
| 1040 | We ran into a problem while processing your request. Please try again later. |
| 1041 | We ran into a problem while processing your request. Please try again later. |
| 1042 | We ran into a problem while processing your request. Please try again later. |
| 1043 | We ran into a problem while processing your request. Please try again later. |
| 1050 | An unexpected error has occurred. Please contact http://ca.blackberry.com/support/apps/blackberry-world/overview.html for help. |
| 1052 | An unexpected error has occurred. Please contact http://ca.blackberry.com/support/apps/blackberry-world/overview.html for help. |
| 1053 | An unexpected error has occurred. Please contact http://ca.blackberry.com/support/apps/blackberry-world/overview.html for help. |
| 1054 | An unexpected error has occurred. Please contact http://ca.blackberry.com/support/apps/blackberry-world/overview.html for help. |
| 1055 | There is a problem with the app. Please contact the vendor for support and quote the error code. |
| 1056 | An unexpected error has occurred. Please contact http://ca.blackberry.com/support/apps/blackberry-world/overview.html for help. |
| 1057 | An unexpected error has occurred. Please contact http://ca.blackberry.com/support/apps/blackberry-world/overview.html for help. |
| 1100 | An unexpected error has occurred. Please contact http://ca.blackberry.com/support/apps/blackberry-world/overview.html for help. |
| 1101 | An unexpected error has occurred. Please contact http://ca.blackberry.com/support/apps/blackberry-world/overview.html for help. |
| 1102 | An unexpected error has occurred. Please contact http://ca.blackberry.com/support/apps/blackberry-world/overview.html for help. |
| 1300 | The item you are looking for is not available. |
| 1310 | The current credit card is no longer valid. Please select a different method of payment. |
| 1350 | We ran into a problem while processing your request. Please try again later. |
| 1351 | We ran into a problem while processing your request. Please try again later. |
| 1354 | We ran into a problem while processing your request. Please try again later. |
| 1360 | We ran into a problem while processing your request. Please try again later. |
Digital River error codes
| Error | Message |
|---|---|
| 510 | The number you entered is not a valid credit card number. |
| 9300 | There is a problem with your credit card authorization. The address information is missing. |
| 10000 | There is a problem with your credit card authorization. |
| 11000 | There is a problem with your credit card authorization. |
| 12000 | There is a problem with your credit card authorization. |
| 13000 | There is a problem with your credit card authorization. |
PayPal error codes
| Error | Message |
|---|---|
| 100 | The PayPal account has no credit card on file. Add a credit card or PayPal balance at https://www.paypal.com. |
| 3300 | This item is currently being updated. It will be available again in the next 24 hrs. |
| 10004 | Enter a valid email address. |
| 10801 | Your PayPal account is restricted or locked. Go to https://www.paypal.com to resolve this issue. |
| 10802 | PayPal is unavailable. Please try again later. |
| 10803 | Please enter a valid PayPal email address and password. |
| 10804 | Login failed. Go to https://www.paypal.com to resolve this issue. |
| 10806 | PayPal was not able to process the payment. Please try again. |
| 10807 | PayPal was not able to process the payment. Please try again. |
| 10808 | The PayPal account has no credit card on file. Add a credit card or PayPal balance at https://www.paypal.com. |
| 10812 | There is a problem with this payment. Go to https://www.paypal.com for more information. |
| 10814 | The recipient only accepts payments from a confirmed address. Confirm your address at https://www.paypal.com. |
| 10818 | Your session has timed out. Your payment has not been processed. Please try again. |
| 10820 | The purchase amount exceeds your mobile spending limit. |
| 10847 | Please add the number on your security key to the end of the password to log in. |
| 10848 | Your PayPal account is restricted. Only your parent can remove this restriction. |
| 10849 | There is not enough money in your PayPal account to make this payment. Add money to your account and try again. |
| 520004 | Your PayPal account is restricted or locked. Go to https://www.paypal.com to resolve this issue. |
| 520005 | Your PayPal account is restricted or locked. Go to https://www.paypal.com to resolve this issue. |
| 520009 | The purchase amount exceeds your mobile spending limit. |
| 579028 | The purchase amount exceeds your mobile spending limit. |
| 579048 | The purchase amount exceeds your mobile spending limit. |
| 589009 | The PayPal account has no credit card on file. Add a credit card or PayPal balance at https://www.paypal.com. |
Last modified: 2015-03-31