Updating apps that are approved for sale

If you change any of the following properties for an app that is approved for distribution on BlackBerry World, the vendor portal submits a change request ticket to Research In Motion:
  • Product name
  • Product description
  • Product icon
  • Product screen shot
  • Support for countries
  • Support for wireless service providers
  • Vendor name

Review a change request

You can use the vendor portal to review and sort change request tickets, and to add comments for BlackBerry World administrators.

  1. Log in to your BlackBerry World vendor portal account with an Admin role or a Product Submit/Modify role, and click Change Request Tickets.
  2. Perform one of the following actions:
    • Browse the list of change request tickets. Click the View icon for a change request ticket.
    • In the Filter Tickets By section, specify filter criteria and click Perform Filtering. Click the View icon for a change request ticket.
    • In the Go to Ticket # field, type the ID of the change request ticket. Click Go.
  3. Perform any of the following actions:
    • To review the details of the change request, click the Details tab and the Change Request tab.
    • To review comments that were added to the change request, on the Ticket History tab, in the Enter new notes to add to ticket history field, type a comment, then click Add.