Running reports for your apps

You can use the vendor portal for the BlackBerry World storefront to create reports about the number of users who downloaded, purchased, or subscribed to your apps. The vendor portal generates each report as a .csv file that you can save to your computer. You can create a report for one app at a time, or for all of your apps.

To create a report, you specify the type of data that you want to collect (for example, downloads, purchases, or subscriptions), the app that you want to collect data for, a date range, and how you want the data sorted. You submit the request to BlackBerry, and you receive an email message when the report is available in your vendor account.

Reports for downloads and purchases include the following information for each user:
  • Date and time of the download or purchase
  • Price, currency, license key (purchases only)
  • BlackBerry device model
  • Device PIN
  • Device software version
  • Carrier
  • Local
  • Country

Reports for subscriptions provide information about the subscriptions, sales, and refunds for an app, broken down into daily, weekly, or monthly periods for a date range that you specify.

If the date range that you specify for a report contains an amount of data that exceeds the size limit for a report, you might have to specify a shorter date range. If you change the date range to one day and the amount of data still exceeds the size limit for a report, you can submit a request to the BlackBerry World vendor portal administrators at appworldvendorsupport@blackberry.com to create the report for you.

You can also create charts that display the number of downloads or purchases for up to five apps, for a date range that you specify.

Create a report

  1. Log in to your BlackBerry World vendor portal account, and click Download Reports. Your account must be assigned with the Admin role or the Report Generate/View role.
  2. Click Schedule Report.
  3. Type the required information to set parameters for your report, and click Schedule Report.
    BlackBerry World sends you an email message when the report is complete.
  4. Click the link in the email message, or in the vendor portal, click Download Reports.
  5. In the list of reports, click the report that you want to download.

Create a chart

  1. Log in to your BlackBerry World vendor portal account, and click Download Reports. Your account must be assigned with the Admin role or the Report Generate/View role.
  2. Type the required information to set parameters for your chart, and click Generate Chart.
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