Running reports for your apps

You can use the vendor portal for the BlackBerry World storefront to create reports about the number of users who download, purchase, or subscribe to your apps. The vendor portal generates each report as a .csv file that you can save to your computer. You can create a report for one app at a time, or for all of your apps.

To create a report, you specify the type of data that you want to collect (for example, downloads, purchases, subscriptions, customer reviews), the app that you want to collect data for, a date range, and how you want the data sorted. You submit the request to BlackBerry, and you receive an email message when the report is available in your vendor account.

The main reports screen.

The values presented in reports and charts are estimations only and might not reflect actual values.

Reports for downloads and purchases include the following information for each user:
  • Date and time of the download or purchase
  • Price, currency, license key (purchases only)
  • BlackBerry device model
  • Device PIN
  • Device software version
  • Carrier
  • Local
  • Country

Reports for subscriptions provide information about the subscriptions, sales, and refunds for an app, broken down into daily, weekly, or monthly periods for a date range that you specify.

Reports for customer reviews provide the star rating and comments per app, broken down into daily, weekly, or monthly periods for a date range that you specify.

If the date range that you specify for a report contains an amount of data that exceeds the size limit for a report, you might have to specify a shorter date range.

You can also create quick charts that display the number of downloads or purchases for up to five apps or promotions, for a date range that you specify.

Create a report

  1. Log in to your BlackBerry World vendor portal account, and click Reports. Your account must be assigned with the Admin role or the Report Generate/View role.
  2. Click Schedule.
  3. Select the required information to set parameters for your report, and click Schedule.The schedule report screen.
    BlackBerry World creates a .csv format report based on your selected criteria and sends you an email message when the report is compiled and ready to pick up.
  4. Click the link in the email message, or in the vendor portal, then visit the Reports ready for download section of the main Reports page.
  5. Click the report that you want to download.

Create charts

You can create a custom app report chart, or select from a list of preconfigured charts. You can create custom charts for both apps and promotions.
  1. Log in to your BlackBerry World vendor portal account, and click Reports. Your account must be assigned with the Admin role or the Report Generate/View role.
  2. Perform one of the following actions:
    • Choose a preconfigured chart from the Select a Preconfigured Chart drop-down list. Your chart appears below the drop-down list. The Top Downloads and Top Purchased charts show the performance of your top five apps in the selected category.
    • Click New Chart to build a custom chart. Type a name for your chart, select your parameters and click Create. Your chart appears on the main Reports page, where you can delete or edit it.

      If your chart features several line graphs that are clustered together and hard to read, you can isolate a specific line by clicking on the colored rectangle at the top of the chart that corresponds to an app name.

      A preconfigured chart example.


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